We continuously train our employees in order to acquire new knowledge, to get to know the circumstances and requirements. Our incoming new employees are trained by the area manager on the most important activities related to their job, which is documented on a “Training Record Sheet”. The information required for the preparation of the training plan – needs, planned internal trainings – is recorded by the heads of the respective organizational units and the head of quality management in the form of an annual training plan at the end of each year, which is approved by the Executive Director. Our company provides the following forms of education to implement the necessary trainings: External trainings (school, course, professional workshops), Internal trainings (compulsory quality management training on an annual basis, vocational training, training on entering and training when taking up a new post).
We investigate and analyse incidental erroneous performances and extraordinary events and incorporate in the training the experiences and lessons learned into the implementation processes of the given area.